# Legal Centre Notices & Policies for doslab Ltd. ## doslab Ltd. doslab Ltd. is a private limited company, registered in England and Wales with company number 10840478 (the ‘Company’). The Company's registered address is 56 St George's Square, London SW1V 3QT. The Company's principal trading address is 25 Wilton Road, London SW1V 1LW. The Company is VAT registered with VAT number GB 327 646 386. # Email Notices & Disclaimer These notices are deemed incorporated by reference into any email sent by or on behalf of doslab ### Mandatory Trading Disclosures doslab Ltd. is a private limited company, registered in England and Wales with company number 10840478 (the ‘Company’). The Company's registered address is 56 St George's Square, London SW1V 3QT. The Company's principal trading address is 25 Wilton Road, London SW1V 1LW. The Company is VAT registered with VAT number GB 327 646 386. ### Disclaimer Although doslab Ltd. has taken reasonable precautions to ensure that no viruses are present in its emails, doslab Ltd. cannot accept responsibility for any loss or damage sustained as a result of computer viruses and responsibility rests firmly upon each recipient ensure that the email (and any attachments) are virus-free. # Trademarks & Copyright ## Trademarks “**PASPRT**” and “**FFIDES**” are registered trademarks of doslab Ltd. All of the content featured on the following domains is copyright of doslab Ltd. All rights in this content are reserved and no reproduction of any content found on these domains is permitted without the express written permission of doslab Ltd.: * doslab.co.uk * meticulous.co * dfo.io * pasprt.com * concierge.ly * ffides.com * propify.pro * propid.io * ffides.com ## Copyright We are the owner or licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. ### Permitted Use You may print off one copy, and may download extracts, of any pages from our site for your personal use, and you may draw the attention of others within your organisation or network to the content posted on our site. Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged. You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors. If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. ### Third-Party Intellectual Property Apple and App Store are trademarks of Apple Inc., registered in the U.S. and other countries. # Sites & Apps doslab Sites & Apps ## Sites Websites hosted on the following domains or any sub-domains of the same: * concierge.ly * dfo.io * doslab.co.uk * ffides.com * meticulous.co * pasprt.com * primecon.org * propify.pro * propid.io ## Apps Any app published by doslab Ltd. in the Apple® App Store® or the Google Play Store. # Cookie Policy Meticulous (SaaS) Cookie Policy ## Cookie Policy ### Information about our use of cookies 1.1. Our sites use cookies to distinguish you from other users of our [Sites](/sites-and-apps#sites) and [Apps](/sites-and-apps#apps). This helps us to provide you with a good experience when you browse our sites, and also allows us to improve our [Sites](/sites-and-apps#sites) and [Apps](/sites-and-apps#apps). By continuing to browse the [Sites](/sites-and-apps#sites) and/or use the [Apps](/sites-and-apps#apps), you are agreeing to our use of cookies. ### Consent to receive cookies 2.1. A cookie is a small file of letters and numbers that we store in your browser or on the hard drive of your computer or device if you agree. Cookies contain information that it transferred to your computer’s hard drive. 2.2. We use the following cookies: #### Strictly Necessary Cookies These are cookies that are required for the operation of our sites. They include, for example, cookies that enable you to log in to secure areas of our website, use a shopping cart or make use of e-billing services. #### Analytical/performance cookies These allow us to recognise and count the number of visitors and to see how visitors move around on our sites when they are using them. This helps us to improve the way our sites work, for example, by ensuring that users are finding what they are looking for easily. #### Functionality cookies These are used to recognise you when you return to our sites. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region). #### Targeting cookies These cookies record your visit to our sites, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on them more relevant to your interests. We may also share this information with third parties for this purpose. 2.3. Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytics/tracking performance cookies or targeting cookies. 2.4. You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. If you use your browser settings to block all cookies, however, you may not be able to access all parts of our site. 2.5. Except for essential cookies, all cookies will expire after 120 days. # Privacy Policy doslab Privacy Policy doslab Ltd. (“**We**”) are committed to protecting and respecting your privacy. This policy (together with our [Website Terms of Use](/policies/website-terms-of-use) and [Cookie Policy](/policies/cookie-policy)) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting any of the [Sites](/sites-and-apps#sites) or the [Apps](/sites-and-apps#apps) (all referred to below as ‘sites’), you are accepting and consenting to the practices described in this policy. For the purposes of the Data Protection Act 1998 (the “**Act**”), the data controller is doslab Ltd. of 56 St George’s Square, London SW1V 3QT. Our nominated representative for the purpose of this Act is Darragh O’Sullivan. ## 1. Information we collect from you 1.1. We will collect and process the following data about you: a) **Information You Give Us**. This is information about you that you give us by filling in forms on our sites, or by corresponding with us by phone, email or otherwise. It includes information you provide when you register on our sites, subscribe to our services, search for a product, place an order on our sites, participate in discussion boards or other social media functions on our sites, enter a competition, promotion or survey, use our lifestyle management platform and when you report a problem with our sites. The information you give us may include your name, address, e-mail address, phone number, financial and credit card information, personal description, photograph and family information. b) **Information We Collect About You**. With regard to each of your visits to the sites, we will automatically collect the following information: i) *Technical Information*, including the internet protocol (IP) address used to connect to the internet, your login information, your browser type and version, your time zone setting, your browser plugin types and versions, operating system, platform and location; ii) *Information about your visit*, including the full Uniform Resource Locators (URL’s), clickstream to, through and away from our sites (including date and time), products you viewed or searched for, page response times, download errors, lengths of visits to certain pages, page interaction information (such as scrolling, clicks and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service team. c) **Information We Receive From Other Sources**. This is information we receive about you if you use any of the other websites we operate or the other services we provide*,* including but not limited to connecting your doslab accounts with any third-party API's or integrations. We work closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) who may share information with us. ## 2. Cookies 2.1. Our sites cookies to distinguish you from other users of the sites. This helps us to provide you with a good experience when you browse our sites and also allows us to improve our sites. For detailed information on the cookies we use and the purpose for which we use them, please see our Cookie Policy. ## 3. Uses made of the information 3.1. We use the information held about you in the following ways: a) **Information You Give Us**. We will use this information: i) To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us; > *The lawful basis on which we process data under this item, under the European Union General Data Protection Regulations (GDPR), is contract - this processing is necessary in order for us to fulfil our contractual obligations to you, or because you have asked us to do something before entering into a contract (eg, made an enquiry).* ii) To provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about; iii) To provide you, or permit selected third parties to provide you, with information on our behalf about goods or services we feel may interest you. If you are an existing client, we will only contact you by electronic means (email or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please do not tick the relevant box situated on the form on which we collect your data; iv) To notify you about changes to our service; and v) To ensure that content from our site is presented in the most effective manner for you and your device. > *The lawful basis on which we process data under items (ii)-(v) above, under the European Union General Data Protection Regulations (GDPR), is legitimate interests - for us, this is the legitimate interest we have in (i) ensuring that our website functions as you would expect and that we are able to record the number of visitors, source of visits and interactions made with our website; and (ii) being able to target marketing at users who have come across our website online and are therefore potentially qualified leads for our professional services. On the basis that we are unable to access personally-identifiable information about individual users, we are satisfied that your interests as a user do not override those legitimate interests.* b) **Information We Collect About You**. We will use this information: i) To administer our sites and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes; ii) To improve our sites to ensure that content is presented in the most effective manner for you and your computer or device; iii) To train and refine algorithms, AI (artificial intelligence) and ML (machine learning) sets and protocols to enhance our services; iv) To allow you to participate in interactive features of our service, when you choose to do so; v) As part of our efforts to keep our sites safe and secure; vi) To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you; and vii) To make suggestions and recommendations to you and other users of our sites about goods or services that may interest you or them. > *The lawful basis on which we process data under items (i)-(vi) above, under the European Union General Data Protection Regulations (GDPR), is legitimate interests - for us, this is the legitimate interest we have in (i) ensuring that our sites function as you would expect and that we are able to record the number of visitors, source of visits and interactions made with our sites; and (ii) being able to target marketing at users who have come across our sites online and are therefore potentially qualified leads for our goods or services. We are satisfied that your interests as a user do not override those legitimate interests.* c) **Information We Receive From Other Sources**. We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive). > *The lawful basis on which we process data under this item, under the European Union General Data Protection Regulations (GDPR), is legitimate interests - for us, this is the legitimate interest we have in (i) ensuring that our sites function as you would expect and that we are able to record the number of visitors, source of visits and interactions made with our sites; and (ii) being able to target marketing at users who have come across our sites online and are therefore potentially qualified leads for our goods or services. We are satisfied that your interests as a user do not override those legitimate interests.* ## 4. Disclosure 4.1. You agree that we have the right to share your information with: a) Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries as defined in section 1159 of the Companies Act 2006, as well as the following, which are all in common ownership with us: > *DOS & Co. (Holdings) Ltd.* > > *DOS & Co. Ltd.* > > *DOS & Co. (ADR) Ltd.* > > *dospay Ltd.* b) Selected third parties, including: i) Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you; ii) Advertisers and advertising networks that require data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but provide them with aggregate information about our users (for example, we may inform them that 50 women over 45 have clicked on their advertisement in any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience; iii) Analytics and search engine providers that assist us in the improvement and optimisation of our sites; and iv) Credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you. 4.2. We will disclose your information to third parties: a) In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets. b) If doslab Ltd. or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets. c) If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms of Use and other agreements; or to protect the rights, property of safety of doslab Ltd., our staff, our clients or others. This includes exchanging information with other companies and organisations for the purposes of fraud prevention and credit risk reduction. ## 5. Where we store your personal data 5.1. The data that we collect from you will be transferred to, and stored at, a destination outside the European Economic Area (”EEA”). It will also be processed by staff operating outside the EEA who work for us or for one of our suppliers. This includes staff engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. Meticulous (SaaS) Ltd. will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. 5.2. All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our sites, you are responsible for keeping this password confidential. We ask you not to share a password with anyone and we will never ask for your password. 5.3. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our sites; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. ## 6. How long we may store your data for 6.1 We may store your data indefinitely. ## 7. Your rights 7.1. You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise this right at any time by contacting us using the [Contact Form on our website](https://www.dosandco.com/contact). 7.2. Our sites may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility to liability for these policies. Please check these policies before you submit any personal data to these websites. 7.3 We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate. 7.4 If you believe that you are directly affected by our processing of personal data, you are entitled to as the Information Commissioner to consider whether the processing is likely to comply with the law. You can report a concern at . ## 8. Access to information 8.1. The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request will be free of charge, unless it is manifestly unfounded, excessive or repetitive, in which case it will be subject to a fee of £25 to meet our costs in providing you with details of the information we hold about you. ## 9. Changes to our privacy policy 9.1. Any changes we make to our Privacy Policy in future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to this policy. ## 10. Contact information 10.1. Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed using the contact form. # Slavery & Human Trafficking Statement Modern Slavery Act 2015 **doslab Ltd.** is making a voluntary modern slavery and human trafficking statement relating to section 54 of the Modern Slavery Act 2015. We oppose slavery and human trafficking in all its forms and make this statement to set out the steps we have taken to ensure that there is no slavery or human trafficking in our business or in our supply chains. We are a family-owned business providing consulting, advisory and payment services in the private sector. Our annual turnover is under £36 million. Although we are not required to make a modern slavery statement under section 54 of the Modern Slavery Act.2015, we are making this voluntary statement to show our commitment to ethical trading principles and to set out the steps we are taking to tackle modern slavery and human trafficking in our business and in our supply chains. We are committed to ethical trading principles and to acquiring goods and services without harm to others. We are supporting members of [PRIME](https://weareprime.org/?ref=doslab-legal), which aims to promote responsibility and integrity in the maintenance of our environment and has set out a suite of Principles for environmentally-sustainable and responsible business practices. To ensure a high level of understanding of the risks of modern slavery and human trafficking in our supply chains and our business, we provide training to our staff. # Website Acceptable Use Policy This policy applies to all marketing websites, landing pages and platform pages owned, provided, hosted or served by doslab Ltd. ## Acceptable Use Policy Please read the terms of this policy carefully before using the site. ### 1. What is in this Policy? 1.1. This Acceptable Use Policy sets out the content standards that apply when you upload content to our sites, make contact with other users on our sites, link to our sites, or interact with our sites in any other way. ### 2. Prohibited Uses 2.1. You may only use our sites for lawful purposes. You may not use our sites: 1. In any way that breaches any applicable local, national or international law or regulation; 2. In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect; 3. For the purpose or harming, or attempting to harm, minors in any way; 4. To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards (below); 5. To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation or spam; or 6. To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, logic bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware. 2.2. You also agree: 1. Not to reproduce, duplicate, copy or re-sell any part of our sites in contravention of the provisions of our Terms of Website Use (above); 2. Not to access without authority, interfere with, damage or disrupt: 3. Any part of our sites; 4. Any equipment or network on which our sites are stored; 5. Any software used in the provision of our sites; or 6. Any equipment or network or software owned or used by any third party. ### 3. Content Standards 3.1. These content standards apply to any and all material which you contribute to our site (each, a ‘**Contribution**’), and to any interactive services associated with it. 3.2. These Content Standards must be complied with in spirit as well as to the letter. The standards apply to each part of any Contribution as well as to its whole. 3.3. Meticulous (SaaS) Ltd. will determine, in its discretion, whether a Contribution breaches these Content Standards. 3.4. A Contribution must: 1. Be accurate (where it states facts); 2. Be genuinely held (where it states opinions); 3. Comply with the law applicable in England and Wales and in any country from which it is posted. 3.5. A Contribution must not: 1. Be defamatory of any person; 2. Be obscene, offensive, hateful or inflammatory; 3. Promote sexually explicit material; 4. Promote violence; 5. Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age; 6. Infringe any copyright, database right or trade mark of any other person; 7. Be likely to deceive any person; 8. Breach any duty owed to a third party, such as a contractual duty or a duty of confidence; 9. Promote any illegal activity; 10. Be in contempt of court; 11. Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety; 12. Be likely to harass, upset, embarrass, alarm or annoy any other person; 13. Impersonate any person, or misrepresent your identity or affiliation with any person; 14. Give the impression that the Contribution emanates from Meticulous (SaaS) Ltd. if this is not the case; 15. Advocate, promote, incite any party to commit, or assist in any unlawful criminal act such as (by way of example only), copyright infringement or computer misuse; 16. Contain a statement which you know or believe, or have reasonable grounds for believing that the members of the public to whom the statement is, or is to be, published are likely to understand as a direct or indirect encouragement or other inducement to the commission, preparation or instigation of acts of terrorism; or 17. Contain any advertising or promote any services or web links to other sites. ### 4. Breach of this Policy 4.1. When we consider that a breach of this acceptable use policy has occurred, we may take such action as we deem appropriate. 4.2. Failure to comply with this acceptable use policy constitutes a material breach of the Terms of Use upon which you are permitted to use our site, and may result in our taking any or all of the following actions: 1. Immediate, temporary or permanent withdrawal of your right to use our sites; 2. Immediate, temporary or permanent removal of any Contribution uploaded by you to our sites; 3. Issue of a warning to you; 4. Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to reasonable administrative and legal costs) resulting from the breach; 5. Further legal action against you; or 6. Disclosure of such information to law enforcement authorities as we reasonably feel is necessary or as required by law. 4.3. We exclude our liability for all action we may take in response to breaches of this acceptable use policy. The actions we may take are not limited to those described above, and we may take any other action we reasonably deem appropriate. # Website Terms of Use ## Terms & Conditions of Use Please read these terms and conditions carefully before using this site. ### 1. What's in these Terms? 1.1. These terms tell you the rules for using any of the [Sites](/sites-and-apps#sites) or the [Apps](/sites-and-apps#apps). ### 2. Who we are and how to contact us 2.1. We are doslab Ltd. (‘**We**’). We are registered in England and Wales under company number 10840478 and have our registered office at 56 St George’s Square, London SW 1V 3QT. Our main trading address is 25 Wilton Road, London SW1V 1LW. Our VAT number is GB 327 646 386. 2.2. We are a limited company. 2.3. To contact us, please use the Contact form [here](https://dosandco.com/contact). ### 3. By using our sites, you accept these terms 3.1. By using any of our sites, you confirm that you accept these terms of use and that you agree to comply with them. 3.2. If you do not agree to these terms, you must not use our sites. 3.3. We recommend that you print a copy of these terms for your future reference. ### 4. There are other terms that might apply to you 4.1. These terms refer to the following additional terms, which also apply to your use of our site: 1. Our [Privacy Policy](https://legal.meticulous.co/policies/privacy-policy), which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate. 2. Our [Cookie Policy](https://legal.meticulous.co/policies/cookie-policy), which sets out information about the cookies on our site. 4.2. If you purchase goods or services from us, our Terms and Conditions of supply will apply to those purchases. 4.3 If you pay for use of one of our platforms, specific Platform Terms and Conditions will apply. ### 5. We may make changes to these Terms 5.1. We amend these terms from time to time. Every time you wish to use one of our sites, please check these terms to ensure you understand the terms that apply at that time. ### 6. We may make changes to our sites 6.1. We may update and change our sites from time to time to reflect changes to our products, our users’ needs and our business priorities, or for any other reason. ### 7. We may suspend or withdraw our sites 7.1. The public-facing elements (which do not require user log in) of this site are made available free of charge. 7.2. We do not guarantee that our sites, or any content on them, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or part of our sites for business or operational reasons. We will try to give you reasonable notice of any suspension or withdrawal. 7.3. You are also responsible for ensuring that all persons who access our sites through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them. ### 8. Our sites are designed for users in the United Kingdom 8.1. Our sites are directed to people residing in the United Kingdom. We do not represent that the content available on or through our site is appropriate for use in other locations or jurisdictions. ### 9. You must keep your account details safe 9.1. If you choose, or are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. 9.2. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use. 9.3. If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us using the [Contact Form on this website](https://www.dosandco.com/contact) or by telephone on +44 203 167 8727. ### 10. How you may use material on our sites 10.1. We are the owner or licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. 10.2. You may print off one copy, and may download extracts, of any pages from our site for your personal use, and you may draw the attention of others within your organisation or network to the content posted on our site. 10.3. Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged. 10.4. You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors. 10.5. If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. ### 11. Do not rely on information on our sites 11.1. The content provided on our sites is for general information only. It is not intended to amount to specialist advice on which you may rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content of our sites. 11.2. Although we make reasonable efforts to update the information on our sites, we make no representations, warranties or guarantees, whether express or implied, that the content on our sites is accurate, complete or up to date. In particular, legal and financial observations may become obsolete very quickly as legislation and case law develop – you should not consider any element of our websites to be giving you legal or financial advice. ### 12. We are not responsible for websites we link to 12.1. Where our sites contain links to other sites and resources provided by third parties, these links are provided for information only. Such links should not be interpreted as approval by us of those linked websites or any information you may obtain from them. 12.2. We have no control over the content of those sites or resources. ### 13. User-generated content is not approved by us 13.1. The sites may contain information and materials uploaded by other users of the sites, including to bulletin boards and chat rooms. This information and these materials have not been verified or approved by us. The views expressed by users on our site do not necessarily represent our views or values. ### 14. Our responsibility for loss or damage suffered by you 14.1. Whether you are a consumer or a business user: 1. We do not exclude limit or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation. 2. Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products to you, which will be set out in our Terms and Conditions of supply. 14.2. If you are a business user: 1. We exclude all implied conditions, warranties, representations or other terms that may apply to our sites or the content on them. 2. We will not be liable to you for any loss or damage, whether in contract or tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with: 1. Use of, or inability to use, our sites; or 2. Use of, or reliance on, any content displayed on our sites. 3. In particular, we will not be liable for: 1. Loss of profits, sales, business or revenue; 2. Business interruption; 3. Loss of anticipated savings; 4. Loss of business opportunity, goodwill or reputation; or 5. Any indirect or consequential loss or damage. 14.3. If you are a consumer user: 1. Please note that we only provide our sites for domestic and private use. You agree not to use our site for any commercial or business purpose, and we have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity. 2. If defective digital content, that we have supplied, damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation. ### 15. Uploading content to our sites 15.1. Whenever you make use of a feature that allows you to upload content to our sites, or to make contact with other users of our sites, you must comply with the content standards set out in our Acceptable Use Policy (below). 15.2. You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty. 15.3. Any content you upload to our sites will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us (and other users of our site) a limited licence to use, store and copy that content and to distribute it and make it available to third parties. The rights you license to us are described below. 15.4. We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy. 15.5. We have the right to remove any posting you make on our sites if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy (below). 15.6. You are solely responsible for securing and backing up your content. ### 16. Rights you are giving us to material you upload 16.1. A perpetual, worldwide, non-exclusive, royalty-free, transferable licence to use, reproduce, distribute, prepare derivative works of, display and perform that user-generated content in connection with the service provided by the website and across different media. 16.2. A licence to use the content, in an anonymised format which makes your personal identification impossible, to promote our website or services. 16.3. A licence allowing other users, partners or advertisers to use the content for their purposes, in accordance with the functionality of our site and our Acceptable Use Policy (below). ### 17. We are not responsible for any viruses and you must not introduce them 17.1. We do not guarantee that our sites will be secure or free from any bugs or viruses. 17.2. You are responsible for configuring your information technology, computer programmes and platforms to access our sites. You should use your own virus protection software. 17.3. You must not misuse our sites by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored, or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our sites will cease immediately. ### 18. Rules about linking to our sites 18.1. You may link to our sites, or their pages, provided you do so in a way which is fair and legal and does not damage our reputation or take advantage of it. 18.2. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. 18.3. You must not establish a link to our site in any website that is not owned by you. 18.4. Our sites must not be framed (or shown in an i-Frame) on any other site. 18.5. We reserve the right to withdraw linking permission without notice. 18.6. The website which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy (below). 18.7. If you wish to link or make use of any content on our site other than that set out above, please contact us using the [Contact Form on the sites](https://www.dosandco.com/contact). ### 19. Which country's laws apply to any dispute? 19.1. If you are a consumer, please note that these terms of use, their subject matter and their formation are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction, except that if you are a resident of Northern Ireland, you may also bring proceedings in Northern Ireland and if you are a resident of Scotland, you may also bring proceedings in Scotland. 19.2. If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales. # Service Terms & Conditions These terms and conditions govern all subscriptions to Meticulous (SaaS) services. Welcome to doslab. Under our various client-facing brands, we provide WealthTech and business support services over the internet. All of our services are governed by these terms and conditions, so you should take the time to read through them. If you have any questions after you have read them, please get in touch. If you don't agree to our terms then you are not able to use our services. Last Update: 9th May 2022 # Definitions These definitions are used throughout our Terms & Conditions When you see a word in **bold**, it will have the same meaning each time you come across it in our Terms & Conditions. | Word | Definition | | -------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Account** | An **account** is the record against which we store all of your information, data, preferences and content. All of that data belongs to you. | | **doslab**, **we**, **us**, or **our** | When we say this, we're talking about the doslab Ltd. limited company that you contract with and to which you pay your fees. | | **Guest Users** | **Users** you allow to access your account with specific limited permissions. | | **Services** | This means all of the services you buy from us, including those we currently provide and any we start to provide in future. This also includes all of our mobile applications, web applications and service products. | | **Subscription** | When you create a **subscription** to use the services, you are deemed to accept these terms and you are a **subscriber**. If you are a subscriber, you are responsible for paying for your subscription. | | **User** | **Users** are people other than the subscriber that you allow to access your account. | | **You** or **Your** | This means both you (the user) and you (the entity, firm or organisation that holds the account with us that you are authorised to represent). | # Using the Services ### 1. Accessing the Services Whether you are a subscriber or a user, we grant you the right to use our services (based on your subscription type, role, and level of access you've been granted) for as long as the subscriber continues to pay for the subscription ### 2. Guest Access You may have been invited to access an account as a guest user, in which case you can access this until your access is revoked or the relevant account's subscription is terminated. If you are a guest user, you must also accept these terms and conditions to use our services. ### 3. House Rules You agree to follow the [House Rules](https://legal.meticulous.co/platforms/terms-and-conditions/house-rules). Please read them and ensure that you understand what you may and may not do when using the Services. ### 4. Your Responsibilities You must keep your information that we hold for you up to date. You are responsible for providing true, accurate and complete information and for verifying the accuracy of any information that you use from our services for your legal, tax and/or compliance obligations. You are also responsible for protecting your access credentials (including your username, password and any second factor for 2-factor authentication) safe and preventing them from being stolen or misused. ### 5. New Services When we introduce new services, we may bring in additional terms. You'll find those in our [Platform-Specific Terms](https://legal.meticulous.co/platforms/platform-specific-terms) for the relevant service. By using new services, you agree to those service-specific terms. ### 6. What we Own While you always own your own data, we own everything else we've put into our Services unless otherwise agreed, except for any content that's owned by others. This includes our rights in design, compilation and the look and feel of our services. It also includes all copyright rights, works, trademarks, designs, inventions, database rights and other intellectual property. You agree not to copy, distribute, modify, or make derivative works of any of our content or use any of our intellectual property rights in any way not expressly permitted by us. # Your Data ### 1. Ownership of your data You own all your data. When you enter, upload or link our systems to third party systems to enable us to aggregate and use it, you grant us an irrevocable licence to use, copy, transmit, store, analyse and back up all of the data you submit to us, including your personal data and others'. We require this licence in order to enable you to use our services; to allow us to improve, develop and protect our services; to develop new and innovative services; to communicate with you about your subscription; and to send you information we think may be of use to you based on your marketing preferences. ### 2. Our Privacy Policy Our Privacy Policy can be found [here](https://legal.meticulous.co/policies/privacy-policy). ### 3. Anonymised Data When you use our services, we may create anonymised statistical data and anonymised data sets from your data and usage of our services, including through aggregation. Once anonymised, we may use it for our own purposes, such as to provide and improve our services, to develop new services or product offerings; to build, train and refine algorithms and machine learning protocols; to identify business, sector and market trends, and for any other uses we communicate to you. ### 4. Retention of Your Data Once a subscription is terminated by you or us, your account is archived and the data submitted or created by you is no longer available to you. We may retain it for a period of time, but we do not guarantee to do so. You can get in touch with us to have your data removed completely if you wish, though you agree that we may maintain any anonymised data that we have created from it in any event. # Confidential Information ### 1. Mutual Confidentiality We respect your confidential information and we promise to keep it secret. While using our services, you may become aware of confidential information, business practices or trade secrets that we own. You agree to take reasonable steps to protect our confidential information in the same way. We both agree that, if we are required to do so, we may share each other's confidential information with legal or regulatory authorities, or pursuant to a court order requiring the same. # Security ### 1. Staying Secure While we have taken steps to help protect your data, no method of electronic storage available over the internet is perfectly secure. It follows that we cannot guarantee absolute security. We will notify you if there appears to be unauthorised access to your account, and we may also restrict access to your account until you are able to verify to our satisfaction that you are an authorised user. ### 2. Security Features Where we offer two-factor authentication (2FA) or other advanced security features, we may require you to adopt them in order to access your account. If we do not require you to use them, but we make them available to you, you bear the responsibility for choosing not to use them and we are not liable for any consequences of your choosing not to.
# House Rules ### 1. Don't Break the Law You agree only to use our services for legitimate and legal business purposes. In particular, you agree to use the services in line with this requirement and the instructions, support and guidance we provide. You also agree not to share anything that may be offensive, violate any law, or infringe the rights of others. ### 2. Respect Others You agree not to use our services in any way that might impair their functionality or interfere with others' use of them. ### 3. No Breaking In You agree not to undermine the security or integrity of our computing systems or networks, or to access any system without permission. ### 4. No Copying You agree not to copy, modify, adapt, reproduce, disassemble, decompile, reverse engineer or extract the source code of any part of our services. ### 5. No Reselling You agree not to repackage, resell or sub-license any of our services or data. # Subscriptions ### 1. Beta & Early Access We may offer you "beta" or "early access" to our services at no charge. Because of the nature of this agreement and the early stage of the development of the services, you understand that you use the services at your own risk. ### 2. Free Trial We may offer you a free trial to test the services, or some of them, out for your needs. If you continue to use the services after the expiry of the trial, you'll be billed for them. If you choose not to continue to use our services after trialling them, there will be no further charge made to you. ### 3. Subscription Levels For some of our services, we require you to pay a monthly subscription fee. We may offer you a discount for paying this in advance for the year. A subscription level consists of the subscription fee and the commensurate services offered in accordance with that fee. This includes our invoicing, payment, auto-renewal and cancellation terms, and VAT may be payable on our subscription fees, depending on where you are based. We may update or amend a subscription level from time to time and the terms of the subscription plan form part of these Terms & Conditions. ### 4. Pricing Changes Pricing changes will not apply retrospectively. This means that if we increase or decrease the price for new accounts or subscribers for the same subscription level, your pricing won't change. ### 5. Optional Modules & Additional Services We build functionality and offer additional services to enhance the benefit and value you can get from our services. If you choose to sign up for optional modules, or instruct additional services, we'll tell you about any costs associated with this, and you agree to pay them. ### 6. Late Payments We may suspend your account and your access to the services if you do not make payment on time. You will not be able to access the services again until you have paid any outstanding subscription fees up to date. ### 7. Subscription Period At the end of each billing period (likely to be monthly or annually), these terms automatically continue for another period of the same duration as the previous one, provided you continue to pay the subscription fee in accordance with your subscription level. You may choose to terminate your subscription at any time, by providing 1 month's notice. You will still need to pay all relevant subscription fees up to the end of your current subscription period. If you opt for an annual subscription, this means you must continue to pay for the rest of the year, even if you cancel part-way through. ### 8. No Refunds We don't pay any refunds if you terminate your subscription or we terminate it in accordance with these terms. ### 9. Termination by Us We may terminate your subscription at any time by providing you with one month's written notice in advance. We may also suspend or terminate your access to the services immediately if: * You breach any of these terms and do not remedy the breach within 7 days of our notice; * You breach any of these terms and the breach cannot be remedied; * You fail to pay your subscription fees; or * You or you business becomes insolvent, goes into liquidation, or has a receiver appointed over it or any of its assets, or any similar arrangement or insolvency event in any jurisdiction. # Maintenance & Down-Time ### 1. Down Time It may be that we need to take our servers offline temporarily to perform routine, or emergency, maintenance. This might be the case, for example, in the case of an identified security breach. ### 2. Data Loss While we do back up some of your information, we don't guarantee to back it all up. You are responsible for maintaining your own copies of data entered into our services. ### 3. Modifications We may choose to discontinue features within the services. If this decision is taken, we will try to give you as much notice as possible. ### 4. Compensation We do not offer a service level agreement (SLA) or pay any compensation for any downtime, data loss, access issues or consequential loss. If you are not happy with the services, your only recourse is to discontinue using them. # API's, Integrations & 3rd Parties ### 1. Other Services Some of our services, such as our mobile applications, are made available to you by third parties (eg, the Apple App Store, or the Google Play Store). Those third parties have additional terms that will apply to you. ### 2. Integrations We may offer you the opportunity to integrate our services with others'. This is the case, for example, with [FFIDES](https://ffides.com/), which relies heavily on your Xero data to function. We do not accept any liability for the accuracy or ongoing availability of any integration we make with a third party, nor of the veracity, accuracy or completeness either of the information we receive from that third party or the way in which we process it and render it to you. We are also unable to guarantee that we will continue to support an integration once you are using it. In particular, the nature of integrations means that the third party can turn them off at any time. If you have concerns about the likely continuity of the third-party API upon which we rely, you should address those to the third party. We may also decide not to continue to develop an integration if the specifications, requirements, or cost to us of doing so change. In the event that we decide to discontinue supporting an integration, we will try to give you as much notice as possible. ### 3. Commissions & Fees We may receive commissions or payments from third parties for the integration they make with our services. This could include referral fees, a share of their revenue, or data that providers access about you through our services with your consent. An example of this might be seeking invoice finance protection through [FFIDES](https://ffides.com/), based on the information we hold on you. # Liability & Indemnity ### 1. Limitation of Liability Other than liability that we cannot limit or exclude by law, we limit all liability to you in connection with our services (including in contract, tort, negligence or otherwise) as follows: * We have no liability arising from your use of our services for any loss of revenue or profit, loss of goodwill, loss of customers, loss of capital, loss of anticipated savings, legal, tax or accounting compliance issues, damage to reputation, loss in connection with any other contract, or indirect, consequential, incidental, punitive, exemplary or special loss, damage or expense. * For loss or corruption of your data, our liability will be limited to taking commercially-reasonable steps to try and recover that data from our available backups. * Our total aggregate liability to you in any circumstances is limited to the total amount you paid us for your subscription in the 12 months immediately preceding the date on which the claim giving rise to the liability arose. ### 2. Disclaimer of Warranties Our services and any third-party services are made available to you on an 'as-is' basis. We disclaim all warranties, express or implied, including any warranties that are express or implied, and any warranties of fitness for purpose, except for those that cannot be disclaimed by law. ### 3. Indemnity You indemnify us against all losses, costs (including legal costs on the full indemnity basis), expenses, demands or liability that we incur arising out of or in connection with: * Your breach of these Terms and Conditions; * Any claim by a third party against us relating to your use of the services (except to the extend that we are at fault). ### 4. Exclusions These Terms and Conditions do not exclude, restrict or modify any warranties, guarantees or other rights that are provided by law or cannot be excluded, restricted or modified. Those terms will still apply and these terms do not exclude, restrict or modify them. Except for those terms, however, we are bound only by the express promises made in these Terms and Conditions (including or as modified by any [Platform-Specific Terms](https://legal.meticulous.co/platforms/platform-specific-terms)). # Disputes ### 1. Procedure If we have a dispute, in the first instance please do contact us. Most disputes can be readily settled without the need for recourse to third parties. In the event that a dispute arises out of or in connection with the services, these Terms and Conditions, or either of our performance of the obligations contained herein, the following procedure shall apply: * Either you or us shall give written notice to the other setting out the nature of the dispute and full particulars (a Dispute Notice), together with any relevant supporting documents. * We will then attempt, in good faith, to resolve the dispute promptly through negotiation between us. * If we are unable to resolve the dispute within 14 days, it shall be finally settled by arbitration in accordance with the Expedited Arbitration Rules of the [London Chamber of Arbitration and Mediation](https://lcam.org.uk/) ('**LCAM**') for the time being in force, which rules are deemed incorporated by reference into these Terms and Conditions. * The seat of the arbitration shall be London. * The tribunal shall consist of one arbitrator and the language of the arbitration shall be English. # Further Terms ### 1. Force Majeure We aren't liable to you for any failure or delay in performance of any of our obligations under these terms arising out of any event or circumstance beyond our reasonable control. ### 2. Our Relationship Nothing in these terms is to be construed as constituting a partnership, joint venture, employment or agency relationship between you and us, or between you or any user, guest user or subscriber. You are solely responsible for resolving any disputes arising between you and any other user, guest user or subscriber. ### 3. Assignment We may assign these terms, or any of our rights or obligations arising out of these terms, to any other UK-based entity as we deem appropriate. ### 4. Changes to these Terms and Conditions If we make changes to these terms, we'll make reasonable efforts to let you know. Those changes won't take place retrospectively, and [this page](https://legal.meticulous.co/platforms/terms-and-conditions) shows when the terms were last updated. If you find a modified term unacceptable, you may terminate your subscription by giving the standard advance notice to us. ### 5. Severance If there is any part of these Terms and Conditions that either of us is unable to enforce, that part shall be disregarded, but all of the other parts will remain enforceable. ### 6. Interpretation Words like 'include' and 'including' are not words of limitation and where anything is described as being within our discretion we mean in our *sole* discretion. ### 7. Applicable Law These Terms and Conditions and your use of the services are governed by the laws of England and Wales. # Platform-Specific Terms In the case of any inconsistency between these Platform-Specific Terms and the rest of the [Terms and Conditions](https://legal.meticulous.co/platforms/terms-and-conditions), into which they are deemed incorporated, these Platform-Specific Terms shall prevail. # FFIDES Specific Terms, Conditions, Policies and Notices # PASPRT